Welcome to the Careers section of our website

Following a significant investment in people and infrastructure over the last three years, Silverfish UK continues to expand rapidly, and in 2014 celebrated 15 years of premium distribution to the UK cycle trade.

We are a family owned South West based business with a team ethos, and we believe in supporting our employees and our local community. Everyone who works with us is crucial to our success and plays a vital role in helping us achieve our ambitions. Our progressive culture and drive to succeed mean we are able to offer varied and rewarding careers throughout Silverfish. We empower our team, invest in individuals and reward achievement. We also offer very competitive remuneration packages including company bonus, pension scheme and staff discounts. Silverfish is an equal opportunities employer.

To apply for any of these roles please send your CV and remuneration details to sarah.fear@silverfish-uk.com

If there are no current vacancies please feel free to apply speculatively - we are always happy to hear from enthusiastic, highly motivated, flexible and customer-focused individuals.


Current Vacancies


Territory Sales Manager (Scotland & Ireland)

Job Overview

This role is critical to the Silverfish business and will be responsible for all sales activities, from lead generation through to close in an assigned territory. Success will be measured based upon the delivery of the Silverfish Sales and Marketing plan. This role will involve managing customer relationships and ensuring all of our dealers receive the level of customer service synonymous with Silverfish. The role will be responsible for the achievement of customer satisfaction, revenue generation, and long term account goals in line with Silverfish's vision and values.

Reporting to:Sales & Marketing Manager

Duties and Responsibilities

The specific duties of this post will include, though not be limited to:

  • Establishing, developing and maintaining business relationships with current customers and prospective customers in the territory to generate new business.
  • Demonstrating technical selling skills and product knowledge that allows the Sales Representative to give effective presentation of the product range of Silverfish UK Ltd.
  • Making telephone calls, in-person visits and presentations to existing and prospective customers.
  • To understand the company pricing and proposal models and apply them when required.
  • Researching sources for developing prospective customers and for information to determine their potential.
  • Developing clear and effective written proposals/quotations for current and prospective customers.
  • Expediting the resolution of customer problems and complaints.
  • Coordinating sales effort with marketing, sales management, accounting and logistics.
  • Analysing the territory/market's potential and determining the value of existing and prospective customers
  • Planning and organising a personal sales strategy by maximizing the return on time investment for the territory.
  • Supplying management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Ensure that products are effectively displayed at point of sale and full and proper use is made of all display unit and materials.
  • Keeping abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service teams.
  • Maintaining accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within the territory, including the use of Microsoft Outlook to maintain accurate records to maximize potential.
  • Adhering to all company policies, procedures and business ethics codes and ensuring that they are communicated and implemented within the team.
  • Participating in trade shows, conventions and demo events.

Relationships and Roles:

Internal / External Cooperation

  • Maintain contact with all dealers in the market area to ensure high levels of customer satisfaction.
  • Maintain professional internal and external relationships that meet company core values.
  • Proactively establish and maintain effective working team relationships with all internal employees.

Person specification

  • 4-6 years of sales experience ideally within the cycling industry or must be able to demonstrate significant bike knowledge.
  • Extensive experience in all aspects of customer relationship management.
  • Strong understanding of customer and market dynamics and requirements.
  • Willingness to travel and work.
  • Proven ability to achieve sales targets.

Salary and Benefits

Basic salary plus commission. OTE £40,000 to £50,000

Company van, laptop, iPad and phone provided.


Sales & Marketing Manager

Job Overview

To lead the Sales & Marketing function for Silverfish. To achieve and exceed sales targets agreed with the Directors.

We have an excellent opportunity for an experienced Sales and Marketing Manager that has excellent business development, marketing and account management skills.

Working as the Sales and Marketing Manager you will play a pivotal role in growing the Company's market share, both domestically and within Europe.

As the Sales and Marketing Manager you will manage a Team of Sales Reps, Inside Sales Manager, and Marketing personnel such as Social Media / SEO and Graphic Designers. This will also include recruiting new key team members to enhance and strengthen the Sales and Marketing Team so that the Company's ongoing market share growth strategy is realised.

Reporting to:Managing Director

Duties and Responsibilities

The specific duties of this post will include, though not be limited to:

  • Sales and Marketing Strategy
  • In collaboration with the Managing Director set the annual sales targets by month for territories and brands.
  • Implementation of procedures, processes, reporting structure and schedules, and collating of reports for monthly management meeting.
  • Responsible for the day-to-day and long term Management and Development of the current Sales and Marketing team.
  • Create a Sales Plan Document for the financial year to set out the actions to enable the achievement of the Annual Sales Targets.
  • Work closely with the Sales Support Manager to set KPI's for Internal Sales Team.
  • In collaboration with the Managing Director create the product price list for the season.
  • Work closely with the Marketing Manager to ensure sales and marketing activities are co-ordinated to maximise sales.
  • Oversee the organisation of the Sales Meetings and lead the content.
  • Oversee the organisation of sales events and trade shows in the UK and overseas.
  • To line manage and lead the UK & Europe Sales Teams, Marketing Manager and the Sales Support Manager to maximise their motivation and performance.
  • Support the UK & Europe Sales Team with customer visits and other sales initiatives.
  • Identify gaps in the existing product ranges or potential growth markets and make recommendations to the Managing Director.
  • Work with the Managing Director to identify new "in house" product lines and to ensure Europe and UK sales activities are mutually supportive.
  • Work closely with the Managing Director and the Sales Support Manager on the management of the House Accounts in order to maximise sales.
  • Work closely with the Sales Support Manager to devise and implement sales promotions and ensure that they are clearly communicated internally and externally to customers through the marketing team.
  • Identify needs and oversee the organisation of training and development for the sales and marketing department staff teams.
  • Attend and have input into the monthly Management Meetings.

Person specification

Essential:

  • Top level people management skills - the ability to get the best out of the team.
  • Excellent all round communication skills - written & verbal.
  • Highly motivated with a proven track record in sales, sales management and marketing.
  • Business acumen - the ability to identify ways to improve profits generated by sales.
  • High grade analytical and report writing skills.
  • Enthusiastic and positive personality that people trust. Strong leadership skills - willing to be demanding and make difficult decisions in order to achieve results or business improvement.
  • The ability to create strong relationships with customers and colleagues.
  • Up to date knowledge and experience of marketing techniques.
  • Organised and efficient approach to carrying out the duties.
  • An in depth knowledge of cycling products and the industry.

Desirable:

  • An in depth knowledge of Mountain Biking and Road Racing.
  • Active mountain biking enthusiast or Road cyclist.
  • Experience of developing or managing international sales.
  • Educated to degree level.

Salary and Benefits

The salary would be dependent on the level of skills and experience.

The holiday entitlement is 22 days per annum

The Company operates a pension scheme, contributing 3% of your annual salary.


Marketing Manager (Road Bikes)

Job Overview

The role is to lead the marketing activities for Road Bikes to ensure the Silverfish brands are presented to the maximum effect to the independent bike network and the buying public.

Reporting to: Sales & Marketing Manager

Duties and Responsibilities

The specific duties of this post will include, though not be limited to:

  • Identify appropriate events and trade shows and ensure all aspects of attending are organised.
  • The creation and maintenance of the website for all marketing input.
  • All aspects of social media interaction.
  • Building relationships with bike magazines & online media to ensure Silverfish brands products are given high profile.
  • Creation of point of sale materials for the independent bike network.
  • Creation and administration of printed marketing materials e.g. catalogues.
  • Plan and execute online and printed advertising campaigns.
  • All aspects of sponsorship to include contracts, events, supply of product and handling of media.
  • Be the contact point for all media on Road Bike products.
  • Attend shows, launch events and supplier meetings.
  • Overseeing all aspects of brand and image management.
  • Input to the setting of the marketing plan / budget for Road Bike products and management of the costs to ensure within budget with maximum positive impact on sales.
  • Line management of the E Marketing / Web Administrator role.
  • Line management of the Marketing Assistant role.

Relationships and Roles:

Internal / External Cooperation

  • Maintain professional internal and external relationships that meet company core values.
  • Proactively establish and maintain effective working team relationships with all internal employees.

Person specification

Essential:

  • At least two years experience in marketing, ideally within the cycling industry or must be able to demonstrate significant bike knowledge.
  • Have knowledge of a wide range of marketing techniques and concepts.
  • Creative, innovative and in tune with the latest developments in marketing.
  • A flexible approach to work and willingness to travel when required.
  • An enthusiastic participant in Road Bike activities.
  • An ability to build strong relationships.
  • To be able to work well under pressure and meet deadlines.
  • High level copy writing skills.
  • An excellent communicator.
  • A good understanding of business and how markets work.
  • Proven literacy skills.
  • Sound working knowledge of Microsoft Office (Powerpoint, Word & Excel).

Desirable:

  • Qualifications in marketing or business studies.

Salary and Benefits

Basic salary £25,000 to £30,000 per annum (depending upon experience)

The holiday entitlement is 22 days per annum

The Company operates a pension scheme, contributing 3% of your annual salary.


Apprentice in Warehousing & Storage

Reporting to: Logistics Manager

Job Overview

This is a 12 month contract for a Warehousing & Storage Apprenticeship Level 2.

With a Level 2 Certificate in Warehousing and Distribution, you will be qualified to the level of a warehouse operator.

This apprenticeship is designed for people who want to train on the job and gain a nationally recognised qualification in warehousing and distribution.

The Apprenticeship will be run in conjunction with Cornwall College.

Duties and Responsibilities

The specific duties of this post will include, though not be limited to:

  • To load and unload vehicles
  • Check in and put away incoming goods
  • Process customer orders for despatch
  • Process returned goods
  • Moving and organising stock
  • Check and record stock levels
  • Book transport
  • Use manual handling equipment
  • Adhere to health, safety and security procedures
  • Keep work areas clean and tidy
  • Maintain required levels of customer service
  • To assist in other duties as reasonably requested by the Warehouse Manager

Skills

Our ideal apprentice has great communication skills so you can deal with colleagues & customers in a polite and friendly manner both face to face and over the phone.

You will need to be aged 16 or over, have a minimum of 2 GCSEs at Grade C (ideally in English and maths, a good level of numeracy, literacy and organisational skills, be physically fit and able to lift and move heavy packages and objects, be able to work in a team paying attention to detail and have good timekeeping skills.

Our perfect apprentice is keen to learn lots of new skills. We can rely on you completely to always arrive at work on time, with the right attitude to work hard, listen well and carry out all tasks that are asked of you quickly and efficiently. You work well in team as you a have positive, polite and friendly manner and a good sense of humour. You ask questions when necessary and you take feedback well as you understand that will improve your performance. Once you have received the necessary training you are able to work alone without assistance as you have a proactive approach and you are able to use your own initiative. You take care over your work, ensuring everything you do is accurate, and you have the patience and attention detail to be able to update records on our computer system. As there can be elements of the role that require the movement of heavy parts you have a good level of strength and physical fitness. You always approach problems with a positive attitude and look for ways to solve them, rather than see obstacles. You are enthusiastic and driven to develop your career and earn your apprenticeship qualification.

Working Hours

Mon - Thu 0915-1730hrs Fri 0915-1430hrs

Weekly Wage

£2.68 per hour (this is the National Minimum wage for anyone attending their first year in the Apprenticeship scheme)

Other important information

22 days (paid) holiday

Staff Purchase scheme (details will follow to the successful applicant)



Warranty/Technical/Service Advisor

Job Overview

The primary purpose of this role is to process all warranties within specified timeframes whilst offering a first class service through communication and technical expertise to the customer, dealer and on occasion, the manufacturer. The role also includes the repair and service of identified products, technical support and a general ability to think fast and assist in product related problems when they occur. The individual must be enthusiastic about our products and have a vast mechanical knowledge about Cycles. A recognised certificate in Cycle mechanics (Cytech level 3 standard) would be an advantage.

Duties and Responsibilities

The specific duties of this post will include, though not be limited to:

  • Process all warranties within given timeframes using the companies best practice for all brands.
  • Carry out the service, repair and maintenance of brakes, forks and components as designated by the Warranty Manager.
  • Provide current and useful feedback on all warranties, service and repairs to customers of Silverfish UK on a regular basis as designated in the company's operating procedures or by the Warranty Manager.
  • Process product returns in a timely manner.
  • Provide feedback on product updates or changes to 'key' departments within Silverfish.
  • Ensure that the workshop is correctly maintained and report and deficiencies or faults to the warranty Manager as soon as they occur.
  • Assist in the management of small parts including catalogue creation, website descriptions, code confirmation and stocking in levels as designated by the Warranty Manager or the Managing Directors.
  • Troubleshoot any warranty/technical issues in the absence of the Warranty Manager.
  • Assist in providing technical product training to company staff.
  • Attend and support the technical/marketing staff at trade shows/competitions on an adhoc basis when required.*

*Support at Demo's, Trade shows and Competitions will only be required if there is an insufficient number of Silverfish employee's available.

Person specification

Essential:

  • Recognised bike mechanics qualification
  • Experience of working in the bike industry, particularly mechanical/technical experience.
  • A keen interest in bikes and the ability to demonstrate a clear understanding of the brands and products of Silverfish UK.
  • The ability to prioritise tasks and troubleshoot without supervision.
  • Highly organised and must be a self starter with a proven ability to multi task and use their own initiative to solve problems.
  • Experience of working in a fast paced environment where attention to detail is critical.
  • Good communication skills and ability to ensure good tracking of information.
  • A good use of IT skills in particular MS Outlook, Word and Excel.
  • Sound Numeracy and literacy skills
  • Exceptional timekeeping.

Desirable:

  • Cytech L3 Qualification
  • Experience or brand training with Easton products.
  • Ability to configure and tune electronic groupsets such as DI2/EPS.
  • Intermediate qualification in MS Office

Terms and conditions

Salary in the range of £18,000 - 22,000 per annum, dependant on the level of skills and experience

Holiday entitlement is 22 days per annum

The Company operates a pension scheme, contributing 3% of your annual salary.

Staff purchase Scheme (details will follow to the successful applicant)

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To apply for any current vacancies please email your current CV to sarah.fear@silverfish-uk.com