Silverfish are a leading private equity backed UK based importer and distributor of cycling equipment dealing with an extensive range of products including some of the finest bikes, components, clothing, and accessory manufacturers in the world. Silverfish have been supplying performance driven products to the best bike retailers in the UK since 1999 and continue to expand our markets distributing brands into Germany, Austria, and the Benelux. We pride ourselves on our range of high-quality products and the quality service we offer our customers.

We believe in supporting our employees and our local community. Everyone who works with us is crucial to our success and plays a vital role in helping us achieve our ambitions. Our progressive culture and drive to succeed mean we can offer varied and rewarding careers throughout Silverfish. We empower our team, invest in individuals and reward achievement. We also offer a competitive remuneration and employee benefit package including a short working week (finishing at 2.30pm every Friday afternoon); 25 days annual leave extending to 27 days after 3 years’ service; discretionary company bonus; employer contributed pension, Cycle to Work and staff discount schemes.

To apply for any of these roles please send your CV (detailing current salary/package) and a covering note outlining your reasons for interest to sarah.laing@silverfish-uk.com. Information you provide to Silverfish UK will be treated in line with our Candidate Privacy Policy.

If there are no current vacancies, please feel free to apply speculatively - we are always happy to hear from enthusiastic, highly motivated, flexible and customer-focused individuals.

Customer and Sales Support

Customer and Sales Support Superstar Wanted!

As a key member of our customer support team based in our head office, you'll play a vital role in ensuring customer satisfaction and supporting our sales team.

• The hero answering questions, solving problems, and keeping customers smiling.
• A superstar at processing orders and making things run smoother than a well-lubed chain.
• Be the in-house mechanic that keeps our sales team rolling smoothly.

Job Purpose

• Customer Service: Providing excellent customer service, handling enquiries, and resolving issues promptly and efficiently.
• Order Processing: Accurately processing sales orders and ensuring timely delivery.
• Sales Support: Assisting the sales team with administrative tasks, such as preparing quotes, tracking orders, and managing customer accounts.
• Product Knowledge: Developing a strong understanding of our product range, including bikes, components, clothing, and accessories.
• Data Management: Maintaining accurate and up-to-date customer and order information.

Ideal Candidate

• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Proficient in Microsoft Office Suite.
• Experience in a customer service or administrative role, preferably within the cycling industry.

Our competitive employee benefits for this role include:

• Basic salary dependent upon experience.
• 25 days annual leave extending to 27 days after 3 years’ service.
• The company operates a pension scheme to which the post holder will be eligible following successful completion of probation period.
• Discretionary company bonus.
• Shorter working week: 9.00am to 5.30pm (Mon-Thu), Friday 2.30pm early finish.
• Cycle to Work and retailer discount schemes available.
• Discounts on company products.

Territory Sales Manager (P&A) - South/South East

At Silverfish, we don’t just distribute bikes and gear - we live for the ride.

Since ’99, we’ve been hooking up the UK’s top bike shops with next-level brands like Fox, Race Face, Yeti Cycles, 100%, SDG, Marzocchi, Michelin, and more. We’re all about bringing the best products, the best service, and the best experiences to the cycling community.

With big plans for growth across the UK, Germany, Austria, Benelux, and beyond, we’re on the hunt for a Territory Sales Manager (P&A) to take charge of the South/Southeast England region. If bikes are in your DNA, you’re a natural at building relationships, and you want to be part of a fast-moving crew shaping the future of cycling retail, then this is your calling.

Your Mission; you’ll be at the front line, driving success by:

• Growing sales & supporting retailers to deliver top-tier customer experiences.
• Launching products with impact through killer Go-to-Market strategies.
• Carving out a strong market position for our world-class brands.
• Making our brands unmissable and helping retailers see real value in partnering with Silverfish.

Success here isn’t just about numbers—it’s about getting riders stoked on our brands and turning them into loyal fans. We work with the best brands and the top retailers. Now, we need you to grow that network.

What you’ll be doing

Own your territory. This is your zone, your customers, your business to grow. We want someone who’s got hustle, takes the initiative, and always brings value to the table. That means:

• Living and breathing the market - building relationships, spotting opportunities, making moves.
• Hitting the road - daily retailer visits, strategic territory planning, staff training and turning conversations into sales.
• Showing up where it matters - industry events, expos, and trade shows.
• Boosting sell-through at retail - offering expert guidance and support.
• Keeping the pipeline flowing - managing forecasts and investments like a pro.
• Collaborating with the Silverfish team to smash UK-wide sales goals.
   

At Silverfish, we work hard and ride harder - so when Friday rolls around, we want someone who’s grabbing their bike and hitting the trails!

Beyond the sales game, we need someone strategic, commercially sharp, and ethically driven - because doing good business matters just as much as doing big business.

Who you’ll be working with: you’ll report to the UK Sales Manager, working closely with the wider UK Sales Team and our awesome Support Crew.

At Silverfish, it’s all about teamwork. We back each other up, throw regular events to bring the crew together, and believe in building solid relationships - not just in-house, but with our retail partners too. We’re here to help them win, offering market insights, coaching, and product know-how to keep them ahead of the game.

What we’re looking for

• 2+ years of sales experience in your region, in the cycling industry.
• A partnership-first mindset - you know how to build and maintain killer customer relationships.
• A road warrior mentality - this is a field-based role, so expect four days on the road per week for customer visits, training, events, and networking.
• A results-driven approach - proven ability to smash sales targets and deliver commercial wins.
• Location: South/Southeast England, ideally near M4/M25/M3 for easy travel. 
   

Why ride with us? At Silverfish, our people are everything. That’s why we offer:

• Competitive salary (DOE).
• Company van, laptop & phone.
• 25 days annual leave (rising to 27 after 3 years).
• Discretionary company bonus.
• Shorter working week; Monday-Thursday 9:15 am-5:30 pm, Friday 2:30 pm finish.
• Cycle to Work Scheme & retailer discounts.
• Employee discounts on Silverfish brands.
• Pension scheme (post-probation).
   

We’re all about passion, progression, and community - so if you want to grow with a crew that gets it, this is your chance.

Ready to ride? If you’re looking for a role that blends bike culture, commercial success, and community building, we want to hear from you.

Apply today and let’s build something epic together.

Closing date for applications Monday, 31st March 2025.