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Friday 20th March 2020

 

COVID-19 UPDATE 

Open for business and ready for better times

 

 

 

 

 

 

 

 

Some good news

We are living through extraordinary times and our thoughts are with everyone directly affected by the coronavirus pandemic and those, especially in the health services, working to manage the situation.

We all know about the benefits of riding your bike and being outdoors in the fresh air but now more than ever we need to keep the wheels turning. At Silverfish we are taking some practical steps to ensure that you and your business can continue to operate through these tough times, that you, our staff and customers are protected and that we maintain the highest level of support possible for your business.

 

We are open for business

As you would expect with the approach of spring, our warehouse is well stocked with a full range of 2020 season bikes, components, soft goods and accessories.

We have put in place a number of steps to ensure the healthiest environment for our logistics team including split shifts and enhanced cleaning procedures. This will allow us to continue to operate five days a week and offer same day dispatch on all orders placed before 3pm.

We have introduced working from home where possible and slightly reduced our office hours but you can reach our Sales, Warranty, Accounts and Marketing teams as follows:

Monday to Thursday – 10am to 4pm

Friday – 10am to 2.30pm

 

Shop visits, events and demos

In line with health advice and for the safety and well-being of our staff and customers we are taking some steps to support social distancing.

For the time being we have suspended our demo programme and will not be attending events to reduce close contact. Likewise our sales teams will not be visiting stores in person but our Area Sales Reps are available and you can contact us by phone on 01752 843882 or by email via sales@silverfish-uk.com as normal.

 

Order online

The silverfish-uk.com website remains a great way to place your B2B orders, with up to date stock availability and full product information available 24/7.

Lastly, we understand this is going to be very tough for every business and we want to play our part in supporting the sector where and how we can so please speak to us as early as possible to see if we can help.

We wish you all the very best in these difficult times. We will of course stay in touch and update you on any further developments in this fast moving situation. In the meantime, stay safe and keep riding.

The Silverfish Team

 

Keep in touch:

Follow us on social media, speak to your Area Sales Rep, call us on 01752 843882 or email sales@silverfish-uk.com

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