Established in 1999, with a select handful of progressive Canadian bike brands, Silverfish has created a unique space in the distribution market focusing on premium mountain bike and crossover brands and offering a unique brand partnership experience.

Currently operating across the UK, Ireland and several European territories, the brand portfolio includes iconic and innovative names such as Yeti Cycles, NORCO, Transition, FOX, 100%, Race Face, Michelin, SDG, Marzocchi, CushCore, Peaty’s, Easton, Birzman, Burgtec and Skratch Labs.

We believe in supporting our employees and our local community. Everyone who works with us is crucial to our success and plays a vital role in helping us achieve our ambitions. Our progressive culture and drive to succeed mean we can offer varied and rewarding careers throughout Silverfish. We empower our team, invest in individuals and reward achievement. We also offer a competitive remuneration and employee benefit package including a short working week (finishing at 2.30pm every Friday afternoon); 25 days annual leave extending to 27 days after 3 years’ service; discretionary company bonus; employer contributed pension, Cycle to Work and staff discount schemes.

To apply for any of these roles please send your CV (detailing current salary/package) and a covering note outlining your reasons for interest to sarah.laing@silverfish-uk.com. Information you provide to Silverfish UK will be treated in line with our Candidate Privacy Policy.

If there are no current vacancies, please feel free to apply speculatively - we are always happy to hear from enthusiastic, highly motivated, flexible and customer-focused individuals.

Current Vacancies

FOX Suspension Service and Warranty Technician (Risca)

Job Purpose

The primary purpose of this role is to repair FOX Bicycle suspension products which may be in for routine service or repair of defects under the warranty. Service and warranties need to be processed within the advertised timeframes whilst offering a first-class service through communication and technical expertise to the customer, dealer and on occasion, the manufacturer. The role includes the repair and service of identified products, technical support, and a general ability to think fast and assist in product related problems when they occur. The individual must be enthusiastic about our products and have a vast mechanical knowledge about bikes. A recognised certificate in Cycle mechanics (Cytech level 3 standard) would be an advantage.

Duties and Responsibilities

The specific duties of this post will include, though not be limited to:

• Ensure timely repair of products, preferably within 48 hours of receiving the product.
• Inspect, clean, and repair FOX products to factory standards.
• Maintain a clean and organised work area.
• Advise the Service Manager of any new problems seen with products.
• Establish, verify, and approve claims for warranty by evaluating each returned product.
• Complete stripping and rebuild of FOX bicycle products.
• Clean and inspect all internal and external assemblies for wear or damage.
• Contact Service Manager if repair will cost more than the original estimate given to the customer.
• Ensure proper function and quality standards set by FOX are met on all repairs.
• Follow all processes and procedures that are in effect for the operation of the department.
• Maintain a safe work environment by adhering to all safety regulations within the department.
• Support at Demo’s, Trade shows and Race Events if required.

Skills and Experience/Qualifications

Essential:

• Ability to read technical drawings/engineering documents.
• Moderate computer skills. Ability to use data base for part searches, etc.
• Ability to work within a very fast paced environment, meet productivity goals, and have fun with a very dynamic team.
• Ability to use tools properly without damaging products.
• Good communication skills to explain in detail mechanical problems with products.
• Understand and execute detailed instructions given by Supervisor, Engineers, or Race Technicians.
• Experience of working in the bike industry, particularly mechanical/technical experience.
• The ability to prioritise tasks and troubleshoot without supervision.

• Highly organised and must be a self-starter with a proven ability to multitask and use their own initiative to solve problems.

• Sound numeracy and literacy skills.
• Exceptional timekeeping.

Desirable:

• Previous Bike suspension experience.
• Cytech L2 or 3 Qualification.
• Intermediate qualification in MS Office.

Salary and Benefits

We believe in supporting our employees and local community. Everyone who works with us is crucial to our success and plays a vital role in helping us achieve our ambitions.

Our progressive culture and drive to succeed mean we can offer varied and rewarding careers throughout Silverfish. We empower our team, invest in individuals and reward achievement.

Our competitive employee benefits for this role include:

• Basic salary dependent upon experience.
• 25 days annual leave extending to 27 days after 3 years’ service.
• The company operates a pension scheme to which the post holder will be eligible following successful completion of probation period.
• Discretionary company bonus.
• Shorter working week: 9.00am to 5.30pm (Mon-Thu), Friday 2.30pm early finish.
• Cycle to Work and retailer discount schemes available.
• Discounts on company products.

Bike Sales Manager (North of England)

• Drive revenue.
• Grow consumer insistence.
• Launch products through effective Go 2 Market Strategies.
• Define market position.
• Stand out from competitors.

• Geographical focus: manage sales in the North England territory.
• Passion for MTBs: exhibit a deep passion for mountain biking to connect with customers and understand their needs.
• Customer engagement: ride alongside customers (all end users) to provide an immersive experience and foster strong relationships.
• Develop a sell in/out strategy to exceed the yearly forecast – be responsible for building and executing the strategy in alignment with the sales and marketing manager.
• Create best in class brand experiences at retail (online/offline) and other relevant consumer touchpoints. Get creative in presenting how this looks and feels to drive maximum consumer awareness and insistence.

• Leverage all success across the UK sales team – influence, support and coach the UK sales team with all key learnings and experiences.
• Market insight: keep the sales manager informed about market demands, stock situations, and pricing dynamics for effective decision-making.
• Work within the cycling networks relevant to our brands to influence and learn trends, product needs and use this to influence Silverfish marketing.
• Build a direct relationship with Yeti Cycles and NORCO – build trust and show authenticity and industry knowledge by setting the highest standards of brand ownership in the UK and Europe for Silverfish.
• Define an active target list of the best bike retailers in the territory – support a plan to become the #1 MTB brand in the UK as recognised by industry awards and general recognition from key bike influencers and peers.
• Demo bike fleet management; oversee and maintain a small fleet of demo bikes to showcase our products to potential customers.
• Demo sessions and team rides; conduct essential demos and participate in team rides to enhance brand visibility and customer engagement.
• Brand representation; represent our brand comprehensively, embodying its values and promoting our range of products.
• Partner Northern P&A Sales Manager at biggest accounts to grow both bike and P&A sales.
• Travel commitment: Embrace the opportunity for travel and time away from home as an integral aspect of the role.

• A minimum of 3 years of sales experience ideally within the cycling industry or must be able to demonstrate significant bike knowledge.
• Extensive experience in all aspects of customer relationship management.
• Strong understanding of customer and market dynamics and requirements.
• Desire to be ‘in the market’ with an expectation of high frequency for travel.
• Proven ability to exceed sales quotas.
• Be able to demonstrate the ability to grow accounts using a strategic and planned process.
• Demonstrate exceptional negotiation skills.
• Demonstrate the art of brand and product elevation at retail / events.

• Basic salary dependent upon experience.
• Sales commission scheme
• Company van, laptop and mobile phone provided.
• Private and business mileage covered.
• 25 days annual leave extending to 27 days after 3 years’ service.
• The company operates a pension scheme to which the post holder will be eligible following successful completion of probation period.
• Discretionary company bonus.
• Shorter working week: 9.15am to 5.30pm (Mon-Thu), Friday 2.30pm early finish.
• Cycle to Work and retailer discount schemes available.
• Discounts on company products.