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We are a family owned South West based business with a team ethos, and we believe in supporting our employees and our local community. Everyone who works with us is crucial to our success and plays a vital role in helping us achieve our ambitions. Our progressive culture and drive to succeed mean we are able to offer varied and rewarding careers throughout Silverfish. We empower our team, invest in individuals and reward achievement. We also offer very competitive remuneration packages including company bonus, pension scheme and staff discounts. Silverfish is an equal opportunities employer.

To apply for any of these roles please send your CV (detailing current salary/package) and a covering note outlining your reasons for interest to sarah.laing@silverfish-uk.com. Information you provide to Silverfish UK will be treated in line with our Candidate Privacy Policy.

If there are no current vacancies please feel free to apply speculatively - we are always happy to hear from enthusiastic, highly motivated, flexible and customer-focused individuals.

 

Current Vacancies


 

FOX Service Administrator

 

Job Purpose

Based at our Fox Service Centre in Risca, South Wales, the primary role is to check in Fox service and warranty jobs on arrival at the service centre. As the UK’s official Fox distributor and service centre multiple units of Fox suspension arrive with us daily from all parts of the UK.

 

Duties and Responsibilities

The specific duties of this post will include, though not be limited to: 

  • Ensure timely processing of parcels on their arrival.
  • Accurately add item details to our service database.
  • Ensure that sufficient information has been provided by the customer.
  • Contact customers when additional information is required from them.
  • Ensure the Service or Warranty Manager are notified of urgent service requests.
  • Maintain a clean and organised work area.
  • Follow all processes and procedures that are in effect for the operation of the department.
  • Maintain a safe work environment by adhering to all safety regulations within the department.

 

Skills and Experience

  • An interest in cycling is desirable but not essential.
  • GCSEs at Grade C or above in English and Maths
  • Good level of numeracy, literacy and organisational skills.
  • A good team player
  • Good timekeeping
  • Attention to detail.

 

Working Hours

Mon – Thu 0900-1730hrs Fri 0900-1430hrs (based on a 37 hour week)

 

Salary

Competitive

 

Other important information

22 Days (paid) holiday

The Company operates a pension scheme, contributing 3% of your annual salary

 

 


 

FOX Internal Sales

 

Job Purpose

This role will be one of the key links between Silverfish and our FOX customers. It will involve all aspects of FOX sales and technical support. The role will be office based at the FOX Service Centre, in Risca, South Wales and will be responsible for taking and processing FOX sales orders from dealers and consumers with an emphasis on technical product knowledge.

Due to the technical nature of FOX suspension the successful candidate will have a strong interest in mountain bikes and preferably possess knowledge of bicycle suspension technologies.

 

Duties and Responsibilities

The specific duties of this post will include, though not be limited to: 

  • Ensuring our IBDs and consumers receive a first class service when contacting the FOX Service Centre.
  • Take and process telephone orders whilst maximising opportunities to upsell and add value through technical expertise.
  • Invoice and process payments for service work.
  • Answer technical queries on FOX products by telephone, Email, Live Chat and social media.
  • Work closely with service centre technicians to ensure technical support provided to customers is current and accurate.
  • Assist customers in identifying parts and technical information relating their FOX products.
  • Contribute to website content to ensure dealers have all of the information they require at their fingertips.
  • Manage customer accounts and ensure backorders are processed in a timely and effective way.
  • Undertake any sales administration required to ensure the smooth running of FOX sales.
  • Ensure dealers are kept abreast of key information regarding FOX product availability or potential delays.
  • Undertake annual dealer calls as required to ensure our records are kept up to date and customers are offered accurate information.
  • Attend trade shows as and when required to ensure FOX products are well represented.

 

Skills and Experience

Essential:

  • Experience of working in the bike industry, particularly customer service focussed experience.
  • A sound understanding of the UK bike industry, in particular an understanding of independent bike dealers.
  • A keen interest in bikes and an ability to demonstrate a clear understanding of suspension terminology.
  • Sound knowledge of bike parts and a well-developed grasp of technical issues relating to bike components.
  • Highly organised and must be a self-starter with a proven ability to multi task, use their own initiative to solve problems.
  • Experience of working in a fast paced environment where attention to detail is critical.
  • Excellent communication skills, particularly in writing or on the phone.
  • Experience of using Microsoft Office (Word, Excel, PowerPoint) and inventory management systems.