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We are a family owned South West based business with a team ethos, and we believe in supporting our employees and our local community. Everyone who works with us is crucial to our success and plays a vital role in helping us achieve our ambitions. Our progressive culture and drive to succeed mean we are able to offer varied and rewarding careers throughout Silverfish. We empower our team, invest in individuals and reward achievement. We also offer very competitive remuneration packages including company bonus, pension scheme and staff discounts. Silverfish is an equal opportunities employer.

To apply for any of these roles please send your CV (detailing current salary/package) and a covering note outlining your reasons for interest to sarah.laing@silverfish-uk.com

If there are no current vacancies please feel free to apply speculatively - we are always happy to hear from enthusiastic, highly motivated, flexible and customer-focused individuals.

 

Current Vacancies


 

Digital Marketing Executive

 

Role Overview

We are looking for a digital marketing professional who lives and breathes MTB. If you love to ride, spend your time off the bike following all the top riders on social media, watch the MTB DHI/XCO World Cup, and follow other huge bike events such as the EWS, Crankworx and Rampage, then we want to speak to you.  

We have been increasingly focussed on developing our digital marketing capabilities; social media, email and website, and we are looking for a specialist to help implement further improvements. The digital marketing executive will have overall responsibility for all our social marketing activity across multiple channels, speaking to over 100,000 followers. You will also be responsible for managing our increasing investment in social media advertising and for running regular outbound email marketing activity. 

Working as part of the marketing team we operate a relaxed, creative environment where we deliver stylish and engaging marketing campaigns which enhance our brands and excite our retailer partners and their customers.   

 

Reporting to: Marketing Manager

 

Key responsibilities

  • Manage our social media profiles and presence – in particular on Facebook and Instagram (but also Twitter, YouTube and other relevant platforms) to grow our following and influence, and to engage with our customers and fans of our brands.
  • Create and manage a calendar of social media activity by sourcing or creating content from across the business or brands and curating content from interesting sources relevant to our customers.
  • Manage the delivery of outbound email communications – work with marketing colleagues to write, design, send and monitor email campaigns.
  • Keep our customer database lists up to date and efficiently organised – seek ways of cleaning, developing and expanding our lists in line with business requirements
  • Work with the sales and marketing teams (sales reps, brand development manager, brand managers and tech support) to amplify the impact of other marketing communications, PR, events and sales activity through social and outbound email campaigns.
  • With the marketing manager, identify key reporting metrics and take responsibility for regular reporting on digital marketing activity as a means of driving incremental improvements in performance.
  • Ensure insights from social data are regularly disseminated across the wider marketing team.
  • Manage the planning, creation and monitoring of social media advertising campaigns (Facebook and Instagram) as well as search campaigns (Google Ads).  
  • Handle enquiries and comments from our followers and customers on social media in a professional, polite and prompt manner.
  • Work with marketing teams at our partner brands to leverage their digital marketing and social media followings to amplify our messages and campaigns.

 

Skills and experience required

 

Key skills

  • Passion and knowledge of mountain biking, the brands, the riders, the races.
  • Social Media experience working within a fast-paced commercial environment.
  • Flexibility; willingness to attend events, races and work weekends where necessary to deliver quality and timely content.
  • Well-versed in creating engaging content across a range of social media platforms.
  • Experience of interrogating social media analytic tools / insights to understand users and their interaction to our content.
  • Experience of creating, implementing and monitoring email campaigns and familiarity with third party systems such as MailChimp.
  • Familiarity with the Facebook Ads platform – experience of setting up and running campaigns.
  • Can-do, action-oriented attitude with a friendly, approachable style.
  • Creative, well organised and self-motivated.
  • Excellent written communication and attention to detail.
  • Numerate and analytical, capable of understanding and presenting data in a simple to understand way.
  • Computer literate, tech-savvy, familiarity with using MS Word, Excel and PowerPoint.

 

Desirable skills

  • Whilst MTB knowledge is key, knowing the Tour de France from the Tour de Yorkshire and Weston Beach race from the MXGP would be an advantage.
  • Familiarity with Adobe Creative Suite; Photoshop, Illustrator.
  • Marketing qualifications.

 

Salary and Benefits

  • Competitive package
  • Hours (based on core office hours of 35.75 per week although appointees will be expected to work outside these hours where necessary):
    • Monday – Thursday: 09:15-17:30hrs
    • Friday:  09:15-14:30hrs
  • Annual leave: 22 days (paid) plus bank holidays extending with length of service
  • The post holder can also take advantage of the following:
    • Pension scheme
    • Staff discounted purchase scheme (details will follow to the successful applicant)

 


 

Warranty Service Technician

 

Role Overview

Silverfish has a vacancy for an experienced Warranty Service Technician to support our Warranty and Technical Service functions. This will be a challenging role as the successful candidate will be highly experienced in all aspects of cycle mechanics, wheel servicing and wheel building. They will also have a proven track record in providing high class customer service as well as a knowledge of our products and the services that we currently offer.

 

Duties and Responsibilities

  • To process all warranties within the given time-frames using the company’s best practice for all brands.
  • Carry out additional warranty tasks and process any outstanding claims as directed by the Warranty Manager.
  • Repair or service our cycles and associated components such as hydraulic brakes, dropper seat posts and gear systems.
  • Build, repair and service wheels to the highest standard under tight deadlines and using the correct technical documentation.
  • Preparing cycles (PDI) and components for sale, shows or demonstrations.
  • To process customer returns in a timely manner following the defined processes.
  • Provide feedback on product updates or changes to ‘key’ departments within Silverfish.
  • Keeping areas including workshop and workshop tools clean and tidy and in serviceable condition.
  • Any other duties as specified by the Warranty Manager.

 

Skills

The successful candidate will have wide-ranging work shop experience covering all disciplines. Sound working knowledge of current full suspension mountain bike technology is desirable. Possess good knowledge and experience of working with wheel systems such as Easton, Shimano, Mavic, Race Face and e13.  They will also have a sound understanding of Shimano and SRAM gear systems including developing technologies such as electronic group sets.

 

Essential:

  • Good numeracy and literacy skills, capable of writing detailed technical reports to retail customers, dealers and suppliers
  • Proactive, innovative and able to work unsupervised
  • A customer focus and good communication skills
  • Quick to learn and adapt to new technical advances
  • Ability to repair/service both hydraulic and pneumatic cycling equipment
  • Demonstrable wheel repair and building skills
  • Organised and able to prioritise and manage own workload
  • Willingness to work as part of a team
  • IT literate – Outlook/Excel
  • At least two years working in a similar role using modern technology

 

Desirable:

  • Cytech Level 3 Certificate including the advanced Wheel Building Qualification.
  • Experience with electronic group sets such as DI2/EPS(set-up, frame builds)
  • Experience in working with major brands such as Shimano/SRAM/Mavic in a similar role

 

Salary and Benefits

  • Competitive
  • Hours (based on core office hours of 35.75 per week although appointees will be expected to work outside these hours where necessary):
    • Monday – Thursday: 09:15-17:30hrs
    • Friday:  09:15-14:30hrs
  • Annual leave: 22 days (paid) plus bank holidays extending with length of service
  • The post holder can also take advantage of the following:
    • Pension scheme
    • Staff discounted purchase scheme (details will follow to the successful applicant)