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We are a family owned South West based business with a team ethos, and we believe in supporting our employees and our local community. Everyone who works with us is crucial to our success and plays a vital role in helping us achieve our ambitions. Our progressive culture and drive to succeed mean we are able to offer varied and rewarding careers throughout Silverfish. We empower our team, invest in individuals and reward achievement. We also offer very competitive remuneration packages including company bonus, pension scheme and staff discounts. Silverfish is an equal opportunities employer.

To apply for any of these roles please send your CV (detailing current salary/package) and a covering note outlining your reasons for interest to sarah.laing@silverfish-uk.com

If there are no current vacancies please feel free to apply speculatively - we are always happy to hear from enthusiastic, highly motivated, flexible and customer-focused individuals.

 

Current Vacancies


 

Warranty Service Technician

 

Role Overview

Silverfish has a vacancy for an experienced Warranty Service Technician to support our Warranty and Technical Service functions. This will be a challenging role as the successful candidate will be highly experienced in all aspects of cycle mechanics, wheel servicing and wheel building. They will also have a proven track record in providing high class customer service as well as a knowledge of our products and the services that we currently offer.

 

Duties and Responsibilities

  • To process all warranties within the given time-frames using the company’s best practice for all brands.
  • Carry out additional warranty tasks and process any outstanding claims as directed by the Warranty Manager.
  • Repair or service our cycles and associated components such as hydraulic brakes, dropper seat posts and gear systems.
  • Build, repair and service wheels to the highest standard under tight deadlines and using the correct technical documentation.
  • Preparing cycles (PDI) and components for sale, shows or demonstrations.
  • To process customer returns in a timely manner following the defined processes.
  • Provide feedback on product updates or changes to ‘key’ departments within Silverfish.
  • Keeping areas including workshop and workshop tools clean and tidy and in serviceable condition.
  • Any other duties as specified by the Warranty Manager.

 

Skills

The successful candidate will have wide-ranging work shop experience covering all disciplines. Sound working knowledge of current full suspension mountain bike technology is desirable. Possess good knowledge and experience of working with wheel systems such as Easton, Shimano, Mavic, Race Face and e13.  They will also have a sound understanding of Shimano and SRAM gear systems including developing technologies such as electronic group sets.

 

Essential:

  • Good numeracy and literacy skills, capable of writing detailed technical reports to retail customers, dealers and suppliers
  • Proactive, innovative and able to work unsupervised
  • A customer focus and good communication skills
  • Quick to learn and adapt to new technical advances
  • Ability to repair/service both hydraulic and pneumatic cycling equipment
  • Demonstrable wheel repair and building skills
  • Organised and able to prioritise and manage own workload
  • Willingness to work as part of a team
  • IT literate – Outlook/Excel
  • At least two years working in a similar role using modern technology

 

Desirable:

  • Cytech Level 3 Certificate including the advanced Wheel Building Qualification.
  • Experience with electronic group sets such as DI2/EPS(set-up, frame builds)
  • Experience in working with major brands such as Shimano/SRAM/Mavic in a similar role

 

Salary and Benefits

  • Competitive
  • Hours (based on core office hours of 35.75 per week although appointees will be expected to work outside these hours where necessary):
    • Monday – Thursday: 09:15-17:30hrs
    • Friday:  09:15-14:30hrs
  • Annual leave: 22 days (paid) plus bank holidays extending with length of service
  • The post holder can also take advantage of the following:
    • Pension scheme
    • Staff discounted purchase scheme (details will follow to the successful applicant)

 


 

Marketing Executive

 

Role Overview

Working as part of the Marketing team, the role of Marketing Executive is to help deliver marketing activity for all Silverfish brands aimed at communicating with and supporting our retailers as well as promoting our brands to end consumers. The role is office based but with some travel to events across the UK. 

 

Reporting to: Marketing Manager

 

Duties and Responsibilities

The specific duties of this role include, although will not be limited to:

 

Campaign creation – work with the Marketing Manager, Media and PR Manager and the rest of the marketing team to develop plans and campaigns for brands and products that deliver on business and marketing objectives.

Email creation – build outbound marketing emails to be sent via Mailchimp (or similar software) to our various external databases. Employing design skills and creativity to produce attractive-looking work with well-written subject lines, headlines and copy. Analyse results data (open rates, click throughs etc.) to improve and develop the effectiveness of our email work.

Trade Media Relationships – working with cycling industry magazines and websites to secure editorial coverage for Silverfish, our brands and products. Building strong relationships with the editorial teams to ensure that Silverfish are seen as a trusted partner and get the greatest possible share of voice. Monitoring our coverage in trade media and working on activities to ensure appropriate share of coverage.

Social media – working with the Digital Marketing Executive to manage our social media channels: creating content, writing posts, replying to user queries and comments, working on paid-for promotions, boosted posts and advertising campaigns, analysing data on users and their interaction with the pages to suggest areas for improvement.

Sales team communications – be responsible for communicating to our sales teams; Internal Sales and Field Reps to ensure they are briefed on new products, pricing or specification changes and all relevant marketing activity.

Retail communications – deliver marketing communication to our retailers to ensure they are fully briefed on new products, pricing or specification changes and all relevant marketing activity. Working with the Marketing Manager map out a calendar of communication, choosing the most appropriate channels (email, trade press, direct marketing, etc.) and messages to deliver overall objectives for brands and products. Work closely with the Sales Manager and the sales team to co-ordinate this activity and support their objectives. Monitor and assess the effectiveness of this work and adapt the plans accordingly.

In-store marketing – support retailers with delivery off-the-shelf and bespoke Point of Sales (POS) items. Working with the Marketing and Sales Manager to source and order appropriate POS items from our brands and other suppliers. Working with the Sales Team to supply and install POS for key retailers. Ensuring POS stock use is monitored against agreed budgets.

Events – working with other team members to manage our presence at trade and consumer events. Plan our attendance, help set objectives, creating a tactical plan and creative execution for stands, product displays etc. Work with other members of the Marketing and Sales team to deliver on that plan. Carry out post-event assessment against objectives to fine tune future activity.

Operational support – other ad hoc projects or tasks. For example writing copy for website pages and product listings. Creating product descriptions, metadata etc. Photographing products for the website.

 

Skills and experience required

Essential

  • Minimum of 18 months experience of working in a marketing or sales role
  • Understanding of key marketing theories and concepts
  • Practical, hands-on self-starter
  • Team player; works well with others, shares information, supports colleagues, contributes to group discussions and projects
  • Well organised and self-motivated with excellent planning skills
  • To be able to work well under pressure and meet deadlines
  • Good attention to detail
  • Strong written communication skills and the ability to write compelling marketing copy
  • The ability to manage and control allocated budgets
  • Event organising experience
  • Numerate and analytical – the ability to make sense of data, to identify trends and present information to others in an understandable form
  • Good IT skills - sound working knowledge of Microsoft Office (PowerPoint, Word and Excel)
  • Availability to travel and work across the UK and Ireland for meetings, store visits and events
  • UK driving licence

 

Desirable

  • Market knowledge; understanding of the sports, cycling and the mountain biking sectors
  • Qualifications in marketing or business studies

 

Key performance indicators:

Communication

  • The Executive keeps the rest of the marketing team, other departments and SF managers regularly up to date with their work.
  • They collaborate with the rest of the marketing team; sharing information, working together on overlapping projects, delegating or picking up tasks for their colleagues where appropriate.

 

Market knowledge

  • Keeps up to date with competitor activity, best practice in retail marketing across all sectors as well as trends and developments in the cycling / sports markets.

 

Campaigns

  • The Executive helps plan and implements fully-integrated campaigns (involving, where appropriate, consumer and online channels) to deliver against agreed objectives.
  • These campaigns are effective, efficient and where appropriate innovative – they run on or below budget and to schedule.

 

Email marketing

  • Emails are constructed to clearly and attractively communicate the required message
  • They enhance the reputation of Silverfish and our brands.
  • Copy is accurate, free from typos, links are correctly directed to relevant pages on the SF and brand websites.
  • Emails get good open rates and click trough rates.

 

Trade media

  • The Executive builds good relationships with editors and commercial staff at the key trade publications.
  • The Executive has a good insight into the trade media landscape – knows what the relative positioning is of each magazine / website, latest audience figures etc.

 

Social media

  • The Executive supports the Digital Marketing Exec with useful content ideas.
  • The Executive has a good technical knowledge of how to implement and monitor paid for promotions. 
  • User comments and queries are answered promptly and professionally.

 

Retail communication

  • There is timely and clear communication of all important news to all our dealers.
  • We monitor effectiveness of communication; email open rates, click throughs etc. social media views and engagement etc. to fine-tune and improve future communication.
  • The Executive works closely with the sales team to understand their objectives and supports this with trade communications.

 

In-store marketing

  • Work closely with the Sales Manager and sales reps to identify stores to work with and to help implement campaigns.
  • Delivering practical POS solutions by either sourcing items from our brands or specialist manufacturers, and where necessary creating bespoke displays. 
  • The Executive puts in place steps to monitor effectiveness POS work and use this feedback to fine-tune future work.

 

Events

  • Our presence at events delivers against pre-agreed objectives, and enhances the image of Silverfish and our brands as measured by attendee feedback.

 

Terms and Conditions

  • Salary: To be negotiated
  • Hours (based on core office hours of 35.75 per week although appointees will be expected to work outside these hours where necessary):
    • Monday – Thursday: 09:15-17:30hrs
    • Friday:  09:15-14:30hrs
  • Annual leave: 22 days (paid) plus bank holidays extending with length of service
  • The post holder can also take advantage of the following:
    • Pension scheme
    • Staff discounted purchase scheme (details will follow to the successful applicant)