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We are a family owned South West based business with a team ethos, and we believe in supporting our employees and our local community. Everyone who works with us is crucial to our success and plays a vital role in helping us achieve our ambitions. Our progressive culture and drive to succeed mean we are able to offer varied and rewarding careers throughout Silverfish. We empower our team, invest in individuals and reward achievement. We also offer very competitive remuneration packages including company bonus, pension scheme and staff discounts. Silverfish is an equal opportunities employer.

To apply for any of these roles please send your CV (detailing current salary/package) and a covering note outlining your reasons for interest to sarah.laing@silverfish-uk.com

If there are no current vacancies please feel free to apply speculatively - we are always happy to hear from enthusiastic, highly motivated, flexible and customer-focused individuals.

 

Current Vacancies


 

Internal Sales

 

Role Overview

We are looking for an Internal Sales representative to join us in our office in sunny (not guaranteed) Saltash, Cornwall.

If you have a passion for all things cycling, whether it’s Mountain Biking, Gravel Biking or Road Cycling, and you are excited to stay up to date with the latest and greatest industry trends and products releases, then you may be the ideal candidate for this role.

With market leading brands, we strive to deliver first-class service and product knowledge to our customers and in this role you will be the voice of the company by covering all aspects of sales and support to our extensive and awesome dealer network. You will be responsible for taking and processing sales orders, sales office administration, making sales calls and generally sharing the love about our brands in and around the UK and Eire.

It is essential you know, for example, the difference between your BB Shells and Fork Offsets because our products are highly technical and our customers frequently seek our support via the phone, email and LiveChat. Taking pride in your work and having the enthusiasm, dedication and knowledge to provide the most accurate and expert answers is what should drive you to enhance our customers experience.

While it’s not all inbound chat about bike nerdery and all the gear that comes with it, you’ll also need to be organised, focused and result oriented. You will be regularly making outbound sales calls to our stockists and seeking every opportunity to maximise sales with your charm and selling skills to support target driven campaigns and our customers’ needs.

The role is fast paced with plenty of variety, so managing your time well to ensure tasks are dealt with in a timely manner and with professionalism will be key. Being a team player yet having the ability to work independently will be essential. We want a positive, friendly and ‘can do’ kind of person to join us, so if you think you have got all this then we definitely want to hear from you.

 

Duties and Responsibilities

The specific duties of this post will include, though not be limited to:

  • Ensuring our IBDs are supported and get a first-class service when they contact the Silverfish Office.
  • Take and process telephone orders whilst maximising opportunities to upsell and add value wherever possible.
  • Make regular telephone contact with our dealer base to sell targeted product lines / special deals – increase dealer turnover.
  • Work with the Internal Sales Manager to develop and implement sales initiatives.
  • Work closely with our area sales reps and ensure key information is provided and any sales leads are followed up effectively.
  • Contribute to website content to ensure dealers have all the information they require at their fingertips.
  • Manage customer accounts and ensure backorders are processed in a timely and effective manner.
  • Undertake any sales administration required to ensure the smooth running of the Silverfish sales office.
  • Ensure dealers are kept abreast of key information regarding product availability or potential delays.
  • Undertake annual dealer calls as required to ensure our records are kept up to date and customers are offered accurate information.
  • Attend trade shows as and when required to ensure Silverfish brands and products are well represented.

 

Skills and Experience

Essential:

  • Experience of working in the bike industry, particularly sales focussed experience.
  • A sound understanding of the UK bike industry and, in particular, an understanding of independent bike dealers.
  • A keen interest in bikes and an ability to demonstrate a clear understanding of our brands and products.
  • Sound knowledge of bike parts and a well-developed grasp of technical issues relating to bike components.
  • Experience of selling and generating sales over the telephone.
  • Highly organised and a self-starter with a proven ability to multitask, use your own initiative to solve problems.
  • A team player with the ability to work well with others as well as being able to work independently.
  • Experience of working in a fast-paced environment where attention to detail is critical.
  • Excellent written and verbal communication skills.
  • Experience of using Microsoft Office (Word, Excel, PowerPoint) and, preferably, inventory management systems.

 

Salary

£18k - £20k plus Commission Scheme, dependent on experience.

We have a generous staff discount scheme in place too, so it won’t be long until you are kitted out in all the latest gear.

 

Hours

Monday – Thursday 9-5:30, Friday 9-2:30 (a nice early finish so you can hit the roads/trails early ready for the weekend)

No weekends, apart from the occasional show or event attendance where applicable.

If you like what you have read, and want to join a bunch of like-minded people in the Silverfish team, then please apply as indicated above.

 


 

Digital Marketing Executive

 

Role Overview

We are looking for a digital marketing professional who lives and breathes MTB. If you love to ride, spend your time off the bike following all the top riders on social media, watch the MTB DHI/XCO World Cup, and follow other huge bike events such as the EWS, Crankworx and Rampage, then we want to speak to you.  

We have been increasingly focussed on developing our digital marketing capabilities; social media, email and website, and we are looking for a specialist to help implement further improvements. The digital marketing executive will have overall responsibility for all our social marketing activity across multiple channels, speaking to over 100,000 followers. You will also be responsible for managing our increasing investment in social media advertising and for running regular outbound email marketing activity. 

Working as part of the marketing team we operate a relaxed, creative environment where we deliver stylish and engaging marketing campaigns which enhance our brands and excite our retailer partners and their customers.   

 

Reporting to: Marketing Manager

 

Key responsibilities

  • Manage our social media profiles and presence – in particular on Facebook and Instagram (but also Twitter, YouTube and other relevant platforms) to grow our following and influence, and to engage with our customers and fans of our brands.
  • Create and manage a calendar of social media activity by sourcing or creating content from across the business or brands and curating content from interesting sources relevant to our customers.
  • Manage the delivery of outbound email communications – work with marketing colleagues to write, design, send and monitor email campaigns.
  • Keep our customer database lists up to date and efficiently organised – seek ways of cleaning, developing and expanding our lists in line with business requirements
  • Work with the sales and marketing teams (sales reps, brand development manager, brand managers and tech support) to amplify the impact of other marketing communications, PR, events and sales activity through social and outbound email campaigns.
  • With the marketing manager, identify key reporting metrics and take responsibility for regular reporting on digital marketing activity as a means of driving incremental improvements in performance.
  • Ensure insights from social data are regularly disseminated across the wider marketing team.
  • Manage the planning, creation and monitoring of social media advertising campaigns (Facebook and Instagram) as well as search campaigns (Google Ads).  
  • Handle enquiries and comments from our followers and customers on social media in a professional, polite and prompt manner.
  • Work with marketing teams at our partner brands to leverage their digital marketing and social media followings to amplify our messages and campaigns.

 

Skills and experience required

 

Key skills

  • Passion and knowledge of mountain biking, the brands, the riders, the races.
  • Social Media experience working within a fast-paced commercial environment.
  • Flexibility; willingness to attend events, races and work weekends where necessary to deliver quality and timely content.
  • Well-versed in creating engaging content across a range of social media platforms.
  • Experience of interrogating social media analytic tools / insights to understand users and their interaction to our content.
  • Experience of creating, implementing and monitoring email campaigns and familiarity with third party systems such as MailChimp.
  • Familiarity with the Facebook Ads platform – experience of setting up and running campaigns.
  • Can-do, action-oriented attitude with a friendly, approachable style.
  • Creative, well organised and self-motivated.
  • Excellent written communication and attention to detail.
  • Numerate and analytical, capable of understanding and presenting data in a simple to understand way.
  • Computer literate, tech-savvy, familiarity with using MS Word, Excel and PowerPoint.

 

Desirable skills

  • Whilst MTB knowledge is key, knowing the Tour de France from the Tour de Yorkshire and Weston Beach race from the MXGP would be an advantage.
  • Familiarity with Adobe Creative Suite; Photoshop, Illustrator.
  • Marketing qualifications.

 

Salary and Benefits

  • Competitive package
  • Hours (based on core office hours of 35.75 per week although appointees will be expected to work outside these hours where necessary):
    • Monday – Thursday: 09:15-17:30hrs
    • Friday:  09:15-14:30hrs
  • Annual leave: 22 days (paid) plus bank holidays extending with length of service
  • The post holder can also take advantage of the following:
    • Pension scheme
    • Staff discounted purchase scheme (details will follow to the successful applicant)