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Warranty Claim Registration

 

Please use this page to submit NEW warranty claims only. If you already have an open claim with us and wish to find out the status then please get in touch by using the Contact Us section of our website.

 

CONSUMER WARRANTY CLAIMS: 

If you've managed to do the unthinkable and broken or bent any of the products that we distribute please contact your dealer as soon as possible who will be happy to inspect the damage and process any warranty claim on your behalf.

Simply take the product back to your dealer along with a copy of your original sales receipt and they'll do the rest. We realise that any time off your bike is a hard thing to bear which is why we operate one of the most efficient warranty departments in the business, ensuring that you're back on your bike as soon as possible.

If you purchased your item directly from Silverfish UK, then simply complete the form below following the instructions and we will do the rest.

 

DEALER WARRANTY CLAIMS: 

Please use the form below to contact us regarding your warranty claim. Please provide us with as much information as you can. For bikes and frames this will include Model, Year, Date of purchase and Frame Number (and serial number of Rear Triangle if applicable). Ensure you have two good quality photographs of the failure and a photograph of your proof of purchase. Without a proof of purchase we will not be able to process your claim.

The more information we have, the quicker we can process your claim. On receipt of your claim, we will contact you within two working days to let you know what to do next.

 

Please use the form below to contact us regarding your warranty claim. Please provide us with as much information as you can about your issue. Ensure you have a photograph of your proof of purchase (if you are experiencing issues with uploading / attaching your proof of purchase, please login to your account and retry submitting the form). Without a proof of purchase we will not be able to process your claim. Please do not send your original proof of purchase as we’ll be unable to return it. The more information we have, the quicker we can process your claim.

 

Firstly, if you don't already have one, please register an account. Once registered please fill out the form below and make sure to include your account number (your username is the email address you registered with or alternatively you can find your account number within your Account Details area within My Account). Once your warranty form has been submitted, please send your warranty items to us at the address below so we can assess your claim.

 

For FOX Warranty Claims, please click here >>

For Knog Warranty Claims, please click here >>

 

 

Customer Name *
Customer Account Number *
Customer Address *
Contact Email *
Contact Name *
Contact Telephone Number *
Description of Claim/Request *
Attach Image 1 - picture of defective product *
Attach Image 2 - picture of damage or defect *
Attach Image 3 - proof of purchase *
Attach Image 4 - front triangle serial number (where applicable)
Attach Image 5 - rear triangle serial number (where applicable)
Attach Image 6 - additional picture of damage or defect
Attach Image 7 - additional picture of damage or defect
Submit