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Returns & Exchanges

 

We hope you are extremely happy with your Silverfish purchases. However, if for any reason you are not completely satisfied then you have 30 days from the date on which the goods were received to return any item for an exchange or a full refund.

Please note that we can only offer exchanges for a like-for-like product in a different colour or size. Please also bear in mind that we cannot guarantee that a replacement product will be in stock when your return is processed therefore we recommend placing a new order and returning the original product for a refund.

 

To return a product, there is no need to call or email us, just follow these simple steps:

  1. Fill out the returns form and print out.
  2. Detach the return label.
  3. Place the returns form together with your item(s) and valid proof of purchase inside the package.
  4. Use the returns label to post to one of the below addresses:
    All Brands Except Fox & Marzocchi Fox & Marzocchi Products Only

    SILVERFISH RETURNS
    Unit 3A-3C
    Burraton Road
    Saltash
    Cornwall
    PL12 6LY

    FOX RETURNS
    2 RBF Business Centre
    Pontymister Industrial Estate
    Risca
    Newport
    NP11 6NP

    •  

We recommend that you take your package to a post office and send via recorded delivery (or similar), as Silverfish cannot accept responsibility for any loss or damage that may occur during transit of your parcel to our offices.

It normally takes us about 10 working days to process a return once the returned items have been received into our warehouse. Upon inspection of the returned product, Silverfish will issue a refund or process an exchange. In the unlikely event that an item is returned to us in an unsuitable condition, Silverfish reserves the right not to refund the item and arrange to send the item back to you at your expense.

A return confirmation email will be sent to you once your return has been processed.

Please note that returned products cannot be dropped back at our warehouse or offices. All returns must be sent via post.

For further information please see our Terms and Conditions.