Fox Servicing Form

We encourage non-silverfish account members to register on our website before sending your service job to us. It shouldn’t take more than a minute or two and will help the process run smoother. However, if you’re in a rush and don’t wish to register now you can still send your service work to us but you MUST include a Cover Note with your contact details including your service ID number (you will find this within your confirmation email), a valid email address, your account will then be created for you when your service item arrives with us.

We offer servicing of Fox Forks, Shocks and Seatposts. If you wish to pay for a service, please use the form below to register your request. Once registered please send your service items to us at the address below. Please provide us with as much information as possible including a brief description of any issues you may be having. The more information we have, the quicker we can complete your service. 

Send to: FOX Service Centre, 2 RBF Business Centre, Pontymister Industrial Estate, Risca, Newport, NP11 6NP

Please note: Do not send in suspension covered in mud! Muddy components will slow down the service process.

For your convenience we are able to offer a competetive rate on shipping your suspension to us using the DPD shop return service. The cost is £15 for a return service which will be added to your final service invoice. This covers sending it to us and returning it back to you. You’ll just need to print off the address label, package your suspension including your details (we strongly recommend using a non-branded box) then drop it to a DPD collection point. Your address label along with details of your nearest DPD collection points will be emailed separately after submitting your service request.

You can check the location of your nearest DPD collection point here. The service is only available to mainland UK.