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We are a family owned South West based business with a team ethos, and we believe in supporting our employees and our local community. Everyone who works with us is crucial to our success and plays a vital role in helping us achieve our ambitions. Our progressive culture and drive to succeed mean we are able to offer varied and rewarding careers throughout Silverfish. We empower our team, invest in individuals and reward achievement. We also offer very competitive remuneration packages including company bonus, pension scheme and staff discounts. Silverfish is an equal opportunities employer.

To apply for any of these roles please send your CV (detailing current salary/package) and a covering note outlining your reasons for interest to sarah.laing@silverfish-uk.com

If there are no current vacancies please feel free to apply speculatively - we are always happy to hear from enthusiastic, highly motivated, flexible and customer-focused individuals.

 

Current Vacancies


 

Marketing Executive

 

Role Overview

Working as part of the Marketing team, the role of Marketing Executive is to help deliver marketing activity for all Silverfish brands aimed at communicating with and supporting our retailers as well as promoting our brands to end consumers. The role is office based but with some travel to events across the UK. 

 

Reporting to: Marketing Manager

 

Duties and Responsibilities

The specific duties of this role include, although will not be limited to:

 

Campaign creation – work with the Marketing Manager, Media and PR Manager and the rest of the marketing team to develop plans and campaigns for brands and products that deliver on business and marketing objectives.

Email creation – build outbound marketing emails to be sent via Mailchimp (or similar software) to our various external databases. Employing design skills and creativity to produce attractive-looking work with well-written subject lines, headlines and copy. Analyse results data (open rates, click throughs etc.) to improve and develop the effectiveness of our email work.

Trade Media Relationships – working with cycling industry magazines and websites to secure editorial coverage for Silverfish, our brands and products. Building strong relationships with the editorial teams to ensure that Silverfish are seen as a trusted partner and get the greatest possible share of voice. Monitoring our coverage in trade media and working on activities to ensure appropriate share of coverage.

Social media – working with the Digital Marketing Executive to manage our social media channels: creating content, writing posts, replying to user queries and comments, working on paid-for promotions, boosted posts and advertising campaigns, analysing data on users and their interaction with the pages to suggest areas for improvement.

Sales team communications – be responsible for communicating to our sales teams; Internal Sales and Field Reps to ensure they are briefed on new products, pricing or specification changes and all relevant marketing activity.

Retail communications – deliver marketing communication to our retailers to ensure they are fully briefed on new products, pricing or specification changes and all relevant marketing activity. Working with the Marketing Manager map out a calendar of communication, choosing the most appropriate channels (email, trade press, direct marketing, etc.) and messages to deliver overall objectives for brands and products. Work closely with the Sales Manager and the sales team to co-ordinate this activity and support their objectives. Monitor and assess the effectiveness of this work and adapt the plans accordingly.

In-store marketing – support retailers with delivery off-the-shelf and bespoke Point of Sales (POS) items. Working with the Marketing and Sales Manager to source and order appropriate POS items from our brands and other suppliers. Working with the Sales Team to supply and install POS for key retailers. Ensuring POS stock use is monitored against agreed budgets.

Events – working with other team members to manage our presence at trade and consumer events. Plan our attendance, help set objectives, creating a tactical plan and creative execution for stands, product displays etc. Work with other members of the Marketing and Sales team to deliver on that plan. Carry out post-event assessment against objectives to fine tune future activity.

Operational support – other ad hoc projects or tasks. For example writing copy for website pages and product listings. Creating product descriptions, metadata etc. Photographing products for the website.

 

Skills and experience required

Essential

  • Minimum of 18 months experience of working in a marketing or sales role
  • Understanding of key marketing theories and concepts
  • Practical, hands-on self-starter
  • Team player; works well with others, shares information, supports colleagues, contributes to group discussions and projects
  • Well organised and self-motivated with excellent planning skills
  • To be able to work well under pressure and meet deadlines
  • Good attention to detail
  • Strong written communication skills and the ability to write compelling marketing copy
  • The ability to manage and control allocated budgets
  • Event organising experience
  • Numerate and analytical – the ability to make sense of data, to identify trends and present information to others in an understandable form
  • Good IT skills - sound working knowledge of Microsoft Office (PowerPoint, Word and Excel)
  • Availability to travel and work across the UK and Ireland for meetings, store visits and events
  • UK driving licence

 

Desirable

  • Market knowledge; understanding of the sports, cycling and the mountain biking sectors
  • Qualifications in marketing or business studies

 

Key performance indicators:

Communication

  • The Executive keeps the rest of the marketing team, other departments and SF managers regularly up to date with their work.
  • They collaborate with the rest of the marketing team; sharing information, working together on overlapping projects, delegating or picking up tasks for their colleagues where appropriate.

 

Market knowledge

  • Keeps up to date with competitor activity, best practice in retail marketing across all sectors as well as trends and developments in the cycling / sports markets.

 

Campaigns

  • The Executive helps plan and implements fully-integrated campaigns (involving, where appropriate, consumer and online channels) to deliver against agreed objectives.
  • These campaigns are effective, efficient and where appropriate innovative – they run on or below budget and to schedule.

 

Email marketing

  • Emails are constructed to clearly and attractively communicate the required message
  • They enhance the reputation of Silverfish and our brands.
  • Copy is accurate, free from typos, links are correctly directed to relevant pages on the SF and brand websites.
  • Emails get good open rates and click trough rates.

 

Trade media

  • The Executive builds good relationships with editors and commercial staff at the key trade publications.
  • The Executive has a good insight into the trade media landscape – knows what the relative positioning is of each magazine / website, latest audience figures etc.

 

Social media

  • The Executive supports the Digital Marketing Exec with useful content ideas.
  • The Executive has a good technical knowledge of how to implement and monitor paid for promotions. 
  • User comments and queries are answered promptly and professionally.

 

Retail communication

  • There is timely and clear communication of all important news to all our dealers.
  • We monitor effectiveness of communication; email open rates, click throughs etc. social media views and engagement etc. to fine-tune and improve future communication.
  • The Executive works closely with the sales team to understand their objectives and supports this with trade communications.

 

In-store marketing

  • Work closely with the Sales Manager and sales reps to identify stores to work with and to help implement campaigns.
  • Delivering practical POS solutions by either sourcing items from our brands or specialist manufacturers, and where necessary creating bespoke displays. 
  • The Executive puts in place steps to monitor effectiveness POS work and use this feedback to fine-tune future work.

 

Events

  • Our presence at events delivers against pre-agreed objectives, and enhances the image of Silverfish and our brands as measured by attendee feedback.

 

Terms and Conditions

  • Salary: To be negotiated
  • Hours (based on core office hours of 35.75 per week although appointees will be expected to work outside these hours where necessary):
    • Monday – Thursday: 09:15-17:30hrs
    • Friday:  09:15-14:30hrs
  • Annual leave: 22 days (paid) plus bank holidays extending with length of service
  • The post holder can also take advantage of the following:
    • Pension scheme
    • Staff discounted purchase scheme (details will follow to the successful applicant)

 


 

South West Territory Sales Manager

 

Summary

Silverfish are a well-respected UK based importer and distributor dealing with an extensive range of products including some of the finest bikes, components, clothing and accessory manufacturers in the world. Silverfish have been supplying performance driven products to the best bike retailers in the UK since 1999 and as a company we continue to grow and expand our markets. We pride ourselves on our range of high-quality products and the quality service we offer our customers.

 

Job Purpose

This role is critical to the Silverfish business and will be responsible for all sales activities, from lead generation through to close in an assigned territory. Success will be measured based upon the delivery of the Silverfish Sales and Marketing plan. This role will involve managing customer relationships and ensuring all of our dealers receive the level of customer service synonymous with Silverfish. The role will be responsible for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with Silverfish’s vision and values.

 

Duties and Responsibilities

The specific duties of this post will include, though not be limited to:  

  • Establishing, developing and maintaining business relationships with current customers and prospective customers in the territory to generate new business.
  • Demonstrating technical selling skills and product knowledge that allows the Sales Representative to give effective presentation of the product range of Silverfish UK Ltd.
  • Making telephone calls, in-person visits and presentations to existing and prospective customers.
  • Complete understanding of pricing and proposal models.
  • Researching sources for developing prospective customers and for information to determine their potential.
  • Developing clear and effective written proposals/quotations for current and prospective customers.
  • Expediting the resolution of customer problems and complaints.
  • Coordinating sales effort with marketing, sales management, accounting and logistics.
  • Analysing the territory/market’s potential and determine the value of existing and prospective customers.
  • Planning and organising a personal sales strategy by maximizing the return on time investment for the territory.
  • Work in partnership with Internal Sales colleagues to grow and support accounts.
  • Supplying management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Keeping up to date with products in the market and their application, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of relevant literature and consulting with marketing and technical service areas.
  • Maintaining accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within the territory, including the use of Microsoft Outlook to maintain accurate records to maximize territory potential.
  • Adhering to all company policies, procedures and business ethics codes and ensuring that they are communicated and implemented within the team.
  • Participating in trade shows and events.

 

Relationships and Roles:

Internal / External Cooperation

  • Maintain contact with all customers in the market area to ensure high levels of customer satisfaction.
  • Demonstrate ability to interact and cooperate with all company employees.
  • Maintain professional internal and external relationships that meet company core values.
  • Proactively establish and maintain effective working team relationships with all internal employees.

 

Job Specifications:

  • A minimum of 4 years of sales experience ideally within the cycling industry or must be able to demonstrate significant bike knowledge.
  • Extensive experience in all aspects of customer relationship management.
  • Strong understanding of customer and market dynamics and requirements.
  • Willingness to travel and work.
  • Proven ability to achieve sales quotas.

 

Salary and Benefits

  • Competitive salary, commission and bonus scheme.
  • Company vehicle, laptop, tablet and phone provided.
  • Hours (based on core office hours of 35.75 per week although appointees will be expected to work outside these hours where necessary):
    • Monday – Thursday: 09:15-17:30hrs
    • Friday:  09:15-14:30hrs
  • Annual leave: 22 days (paid) plus bank holidays extending with length of service
  • The post holder can also take advantage of the following:
    • Pension scheme
    • Staff discounted purchase scheme (details will follow to the successful applicant)

 

Applying

Closing date is 12.00 noon on Monday, 18th March 2019. All applicants need to reside within or very close to the territory or be prepared to relocate.

 


 

Part Time Accounts Administrator

 

Summary

Silverfish are an award winning, well respected UK based importer and distributor dealing with an extensive range of products including some of the finest bikes, components, clothing and accessory manufacturers in the world. Silverfish have been supplying performance driven products to the best bike shops in the UK since 1999 and as a company we continue to grow from our premises in Saltash, Cornwall. We pride ourselves on our range of high-quality products and the service we offer our customers.

 

Job Purpose

Working as part of the finance team, reporting to the Financial Controller, this post will be responsible for the maintenance of the company's accounting records in an efficient manner to ensure they are up to date, accurate and complete.

 

Duties and Responsibilities

This role is to assist and provide supporting cover to the finance department, duties of this post will include, though not be limited to: 

  • Posting and reconciliation of the bank accounts
  • Posting of supplier invoices
  • Reconciliation of supplier accounts
  • Process staff expense claim payments
  • Administer the petty cash and record transactions onto the system
  • Assist in taking customer payment telephone calls and process card payments
  • Carry out month end procedures as directed by the Financial Controller
  • Create ad hoc reports in excel or Sage X3 as required

 

Skills / Attributes Required

Essential:

  • Recognised accountancy or book keeping qualification
  • Experience in a similar level position for at least two years
  • Intermediate level Excel skills
  • Accurate processing skills and excellent attention to detail
  • Good standard of IT skills to include Microsoft Office (Word & Outlook)
  • Highly organised and must be a self-starter with a proven ability to multi task, use their own initiative to solve problems
  • Reliable and committed approach to work
  • Friendly and helpful attitude with good communication skills

 

Desirable:

  • Knowledge of Sage X3 system or similar level (ERP) accounts system
  • Experience of working in a distribution or retail business

 

Terms and conditions

  • Salary: To be negotiated pro rata based on our usual working week of 35.75 hours per week
  • Hours: Negotiable between the below opening hours (expectation of 16-23 hours per week)
    • Monday – Thursday: 09:15-17:30hrs
    • Friday:  09:15-14:30hrs
  • Annual leave: 22 days pro rata (paid) plus bank holidays extending with length of service
  • The post holder can also take advantage of the following:
    • Pension scheme
    • Staff discounted purchase scheme (details will follow to the successful applicant)